Marquee Sign and Readerboard Letters: Frequently Asked Questions
What are changeable marquee sign letters?
Plastic, changeable marquee sign letters come in a variety of sizes and
styles. The most common sign letters are theFlat, rigid Wagner Zip Change
and Gemini Pronto letters for roadside readerboards. Dimensional Slotted and
Snap Lokletters are typically for theater marquee signs. Then there's the
Flexible letter made specifically for portable signs,
Letterboard Tabbies for indoor felt signs and the reverse style Zip Lite
sign letters. "Changeable" means the sign letters are removable and can be
rearranged to spell out a particular message.
Do you carry permanently mounted letters?
Yes, we do. Call us for available letter styles, sizes, mounting methods and
Does Letter Perfect require a minimum order?
Letter Perfect does not require minimum orders but a couple of our
manufacturers do on certain items. However, if Letter Perfect stocks and
ships those items, minimum orders will be waived. Any products that may
require a minimum order will have a statement below their description. Call
us if you need clarification on any potential minimum order requirements.
Do I need a charge card to place my order?
If you already have an established account with Letter Perfect, simply call,
email, fax or mail or call in your order to our sales department. If your
company is a national fast-food chain, bank, church, school or other
nationally recognized company, call us and we can set your company up with
an account. We accept major credit cards (Visa, MC, AmEx) and prepaid
orders. For prepaid orders, simply call our sales department to get the
order total, including shipping and any applicable sales taxes. To use our
convenient order form, Click here. Call us if you need more information.
I'm still not sure what size my letters are. Can you help?
Definitely! Get your ruler ready and call our sales department at
1-800-728-0187 from 9am - 5pm EST or make a Xerox copy of your sign letter
and fax it to us: 1-727-530-7834. Please include your name, company name and
complete telephone number on your fax. We can easliy match up your marquee
sign letter's style and size and help you with
placing an order.
What if I order the wrong thing?
We have put as much information on our web site as possible in order to help
you find the correct
products for your sign. If you have questions prior
to ordering, please call us, 1-800-728-0187.
If you order something
by mistake, you must call us within 2 business days of receipt for approval
instructions for returning product. Returned merchandise MUST be
re-packed and shipped in the same
manner in which it was delivered
(including packaging, bubble wrap, cushioning, etc) and must be
in its original carton. UNWRAPPED or OPENED items bundled in shrink wrap are
Only pre-approved returns with an RMA# will be
accepted. Any returned merchandise damaged during return, prior to receipt
by Letter Perfect is the customers responsibility.
Gemini brand Snap Lok and Gemini brand Slotted A style letters are
custom-made and NOT returnable for credit.
How soon before I receive my order?
Most orders are shipped out the day they are placed. The average in-transit
time is 2-3 days (add 2-3 days to west coast locations). Should you ever
need your order shipped by special means, just let our sales department know
NOTE: We are available to take your call from 9:00am - 5:00pm EST
Monday-Friday. Next Day Air orders must be placed by 11am in order to
receive same day shipping service. Our voice mail
(1-800-728-0187) and fax
number (1-727-530-7834) is in operation 24 hours a day.